PMT Security continues growth, with significant new contract wins

Australian national security integrator PMT Security have signed significant new contracts in 20/21 and announced today that the company has seen double digit growth year on year for the past three years.

The company provides electronic security installations and service for some of Australia’s biggest organisations across the retail, commercial, logistics and data centre sectors. In 2021, the company exceeded 4000 customer sites nationally.

“We have gained substantial success with the most sought-after accounts in Australia because of the value proposition we provide our customers. We are now in a position where we are big enough to provide comprehensive, cost-effective solutions for some of the best-known companies in Australia, but still small enough to provide personalised service,” said Paul Newby, Head of Business Development.

Darren Taylor Managing Director of PMT has attributed the growth to a few key areas within the business. These include “attracting and retaining the right people, working with great manufacturers and suppliers who support PMT and the company’s ability to deliver value to customers in each market segment.”

PMT was founded in 1979 with two people and has grown into one of the largest privately owned electronic security companies in Australia.

PMT security launches new value-add security audit program.

PMT Security has today launched a new initiative aimed at helping current and future customers fully understand the current state and performance of their electronic security systems including access control, alarms, and CCTV. The service will be a core part of PMT Security’s value proposition moving forward, aimed at minimising risk and ensuring that companies taking advantage of this service have a fully optimised and operational system at all times.

 

The PMT Security audit process involves a systematic assessment of the facility in question, looking at all elements of the current system to ensure that it is fully operational. This will provide a comprehensive framework which is used to evaluate the health of the system and mitigate any factors which could lead to downtime or critical systems failure. In full, the comprehensive assessment provides a full audit of the current electronic security system, a performance evaluation to check on the effectiveness and efficiency of all elements in the system, a vulnerability assessment and a full completion report which includes current status, and future recommendations.

 

“The initiative was developed on the back of a critical security system failure at one of our customers sites, where their CCTV system was non-operational at the time of a critical incident,” reveals Paul Newby, National Brand Manager at PMT Security. “We frequently witness older systems which are no longer fully functional, or even modern systems which have not been properly planned or deployed. These pose a real risk to business operations and can often be fixed quite quickly and easily with a little proper awareness and planning.”

 

The new complementary service will be available from May 2021. Companies can register their interest by clicking the link below.

 

https://pmtsecurity.com.au/security-site-audit/

 

“We perceive a very real need to not just tick boxes and on-sell security products and services but provide the sort of service that will help people stay risk-free and maximise the hardware they already have. As one of the most experienced security providers in Australia, we are well-placed to pass on our expertise and help companies establish what they have got, how it is working and what they might need as they move into the future,” explains Darren Taylor, Managing Director at PMT Security.

 

PMT Security updates security and network at iconic shopping centre

PMT Security is the partner-of-choice for security at one of Australia’s leading owners of retail, office, and logistics facilities, with a diversified portfolio worth around $10 billion. The organisation had sought to upgrade security and access control at a major metropolitan shopping centre, and invited tenders from some of Australia’s leading security systems integrators.

The customer
The retail centre is a diverse shopping and dining destination with over 300 outlets spaced over five levels. The centre also includes a Hoyts cinema, ten-pin bowling alley and several after-hours entertainment and dining options. As such, the busy centre is occupied from early in the morning until late each night, and has complex, diverse security requirements.


The operational environment is also unique in that it includes an historic building within the superstructure. As such, the area is not only diverse and busy, but also sensitive and historic, which necessitates a mature and pervasive approach to security.

The challenge
While the retail centre had an existing security and access control ecosystem, parts of the network infrastructure and hardware were ageing. Furthermore, while modern security demands were still being met, management saw room for a better system with wider coverage and an integrated approach. The incumbent system was evaluated, and a decision made to expand the camera network by 200 percent, as well as upgrading and replacing some of the existing hardware.

The PMT Security solution
“Taking into account the extremely busy and therefore sensitive nature of the site, we assessed the organisation’s requirements and did a very thorough audit of the existing system. Using our in-house planning systems, we made an evaluation on how best to use existing equipment in order to maximise its impact, and where to best position new cameras and solutions for maximum effectiveness. In the end, we won the project by providing the best solution and value for money,” said Shane Taylor, National Installations Manager at PMT Security.

The project also involved a new fibre-optic cable network being run throughout the building, replacing the existing copper backbone. This in turn meant the installation of upgraded communications nodes, and also meant the re-cabling and re-commissioning of some of the shopping centre’s Audio Visual (AV and Wireless Application Protocols (WAP). “We had the choice of re-using some of the existing network, which did include some limited fibre-optic components, but made the decision not to compromise the overall integrity of the network, and therefore rolled out a complete new fibre backbone,” explains Taylor.


The existing access control ecosystem was also expanded and upgraded, with existing doors being re-commissioned as well as increased in number, bringing the total number of access control doors to more than 250, with 79 access control panels located throughout the shopping centre. Works also included secure access points being installed on specific lifts.


The existing camera network of 194 cameras, running on a Genetec VMS, was expanded by adding 204 new cameras.
Cameras were sourced from world-leading vendor Axis Communications, who’s smart Artpec 7 chip enables advanced functionality of cameras for operations under a wide range of conditions including low light. Features such as Forensic WDR provide clearer images of moving objects and enhanced detail in backlit scenes, or scenes with big differences between the lightest and darkest areas. This can be a big help in dimly lit areas such as stairwells, and in places where natural light blends with artificial light.

“The police are very happy with the quality of footage we are now able to provide them. Having bright, clear images under all conditions makes their job of identifying individuals and keeping people safe much easier,” said Taylor.

PMT used Inner Range’s Infiniti program for each of the 250-plus secure doors, which provides the highest level of compliance for risk profile classification under the AS2201.1 Class 5 standard.

The tender also required PMT Security to work closely with the centre’s incumbent security service provider, who were retained by the organisation to run analytics on the security system.

“A big part of the project was supplying new storage to cope with the expanded hardware in the shopping centre. We are running lots of virtual machines as well as failover servers for redundancy. There is plenty of capacity built into the network now, and if a server fails
the backup will kick in immediately, which provides peace-of-mind and business continuity,” explains Taylor.

Beyond the immediate physical security measures deployed by PMT Security – cameras, access control points and secure doors – there is a low-level integration with the centre’s fire alarm system. Should a fire alarm activate, cameras in that particular zone will automatically switch on and provide a visual of the area, helping pinpoint the issue remotely and prepare response staff with as much information on the zone as possible before they attend.

The outcome
The busy metropolitan shopping centre now has a significantly upgraded security ecosystem, bolstered by twice the number of security cameras, many more secure access points and doors, cameras and access control on lifts, increased visibility into stairwells and other less-populated areas of the centre.

This has greatly increased safety for shoppers and other visitors to the centre, has enhanced security for retailers, and provides clear, sharply defined images in the rare occasions where perpetrators need to be reported to the police. The result is a safer, more user-friendly environment.



PMT Security announced as Milestone Systems Diamond Partner for 2021

PMT Security, have announced today that they are again listed as a Milestone Systems Diamond Partner for 2021 – the fourth year in a row that the company ranks among the top Milestone resellers in the world.

From a channel partner base that numbers in excess of 11,000, PMT Security are one of only 21 partners worldwide to achieve the very top listing of Diamond Partner status.

The Milestone Diamond Partner status recognises channel partners who go the extra mile and demonstrate ‘leadership in everything they do’. The status level means that PMT Security get exclusive access to extra benefits such as advanced technical support – which means that the company can pass on that level of elite technical know-how to customers.

“It is always an honour to be recognised as being at the top of our game, and to receive such an elite status from one of the biggest vendors in the security and video markets worldwide is exceptional,” said Darren Taylor, Managing Director of PMT Security. “We work very closely with our vendor partners, and always try to do that little bit extra, whether it is extra education and training, supporting events, or collaborating on initiatives. We like to think that this extra effort flows through from our channel partnerships to our direct relationships with customers – if we excel at every stage of the process, then our customers get the absolute best as an end-result.”

PMT Security has been a Milestone Systems Channel Partner since 2010, and works closely with the South Pacific team at Milestone to plan, deploy and manage state-of-the-art video systems across Australia.

Brett Hansen, Country Manager for Milestone Systems South Pacific, said: “This status level is testament to a company that innovates and takes great pride in everything they do. We work very closely with our friends at PMT Security and have nothing but respect for the effort and enthusiasm that they bring to every project.”

PMT Security promoting industry growth with apprenticeship program

Nationwide security integrators PMT Security are actively progressing a campaign to identify and nurture talent in the security industry by creating a pathway program for apprenticeships across the company.

With the aim of educating school-leavers and individuals looking at a career change about the broad range of opportunities that lie within the security industry, the program puts in place structures allowing apprentices to learn skills on the job while earning a salary, as well as augmenting their on-site knowledge and skills with theory-based and practical learning at TAFE.

Managing Director at PMT, Darren Taylor, said of the program: “There is a very wide range of jobs available within the security industry, from installing cameras through to integrating software systems. We feel there is a lack of awareness about the industry in some sectors and want to help people discover what a diverse and fulfilling area security is these days.”

PMT Security has on-boarded four apprentices in recent times, in the role of security technician. Working through TAFE NSW and TAFE Queensland, the apprentices will each graduate as a fully qualified technician. The skills they acquire cover installation, maintenance, and integration of a wide range of security products including cameras, alarms, access control solutions and security equipment.

Many security technicians decide to further their careers by doing further education, and can become accredited in a wide range of scenarios and technologies including video data analytics, Facial Recognition, and network infrastructure.

“The days are gone when working in security meant you were an electrician who simply decided to focus their business on wiring up CCTV cameras. There big, thriving companies with all manner of jobs available to the right people these days, working with some of the most cutting-edge technology in the world. We want to provide knowledge about these jobs to a broader section of society and open a few doors for young people with the right attitude and mindset,” concludes Taylor.

PMT announces recruitment of Tony Dabbs to role of Security Development Manager

National security integrator PMT Security have announced that experienced security industry professional Tony Dabbs has joined the company, moving into the newly-created role of Security Development Manager.

Dabbs’ primary responsibility for PMT Security will be to manage all interaction with one of the organisation’s major retail banking customers, including day-to-day security maintenance and services across more than 900 retail outlets and fifteen commercial properties across Australia.

Dabbs joins PMT Security with an extensive track record in security integration, having held holding technical, sales and general management positions at a number of leading companies. Over the last 15 years he has worked in the product distribution space, predominantly selling video surveillance and associated solutions.

He also brings to the role a lot of experience working directly with finance and banking organisations, an asset that will be very useful to PMT’s customer portfolio, according to Darren Taylor, Managing Director of PMT Security: “Tony has been in and around the security industry for a long time, and has a great deal of knowledge and experience. He also brings extensive contacts right across the industry, and his direct experience within the retail and commercial banking sector will be invaluable to our services in that sector.”

Dabbs joins PMT Security at a time when the company is recording a strong growth trajectory, having added several new senior roles to the company roster over the past 12 months. The company is also broadening the scope of industries in which they specialise, and gaining expertise and certifications with a host of cutting-edge technologies driving innovation and change in the security industry.

“PMT Security has been a client of mine for many years, and when the opportunity arose to join the business I was delighted. PMT Security’s national presence, capability of their staff and systems, quality customer base and sound financial capacity position them strongly in the market to continue to grow, and provide a great level of service to their customers,” said Dabbs.

PMT Security signs partnership with Gallagher

Nationwide security integrator PMT Security has today announced a partnership with Gallagher, effective across the state of Victoria. The partnership will add Gallagher’s diverse and extensive portfolio of access control, software management and other innovative security solutions to PMT’s capabilities.

The partnership presents a wide range of new possibilities across new markets for PMT Security in Victoria, especially in high-security deployments. Gallagher’s solutions include command and control software, access devices and intruder intelligence with solutions that are secure by design.  

“This is a big and important partnership for PMT Security, as we look to continue building our brand diversity and expanding the range and level of services we can provide,” said Darren Taylor, Managing Director of PMT Security. “Working with a prestigious, high-end security provider such as Gallagher gives us scope to enter new industries and innovate with sophisticated technology.

PMT Security underwent a rigorous process to gain the partnership with Gallagher, lasting several months. The company hopes to expand their portfolio of Gallagher products and solutions to include other states across Australia.

Suburban shopping centre deploys state-of-the-art Facial Recognition solution.

PMT Security recently deployed an advanced Facial Recognition (FR) solution and network of advanced IP cameras at a busy shopping centre in Sydney.

The customer

The shopping centre is a modern, medium-sized retail precinct, based in Western Sydney. It contains a Big W and a Woolworths as well as more than 50 specialty stores. The site also hosts several heritage-listed cottages, some of which date back to the 1860s.

The security mission at the centre is sensitive, due to the diverse nature of the buildings and a mixed demographic.

With major retail chains and a large and active community of customers to support, the retail centre required a solution that would deter antisocial behaviour, remain unobtrusive and reflect the nature of the premises, but still reinforce the message of safety and security.

The challenge

The retail destination had been experiencing antisocial behaviour from a small group of repeat offenders, and frequently worked with police to remove them from the premises. Trespassing outside of retail hours was a big issue for the shopping centre, and several known drug offenders were evicted on a regular basis.

Antisocial behaviour included individuals who frequently became a public nuisance by entering the centre whilst under the influence of illicit substances, shoplifting and disturbing the peace.

“We could only use footage from our network of cameras to find these individuals after the event, which was time-consuming. Trespassing in particular was a real problem for a while, it was happening almost every day,” reported a spokesperson at the facility.

The shopping centre required a solution that would help them recognise individuals who were known to have transgressed in the past, and alert staff and authorities that they had entered the premises despite being banned.

“We needed a more sophisticated system that could help us to single out these individuals before they became a problem, and enable us to be proactive about clamping down on antisocial behaviour before it deterred our loyal customers”.

The PMT Solution

Management approached security service providers PMT Security about a holistic, best-of-breed solution.

“We needed something that went beyond the footage provided by our network of analogue security cameras and the people sitting behind them watching monitors all day. The retail centre is a real destination for local shoppers who come for the diverse specialty stores, big retail and food chains and a wide variety of excellent cafes. We needed to create a safe environment that made our customers feel secure, so it was essential that we introduced cutting-edge technology to help us achieve that.”

PMT Security worked with world-leading vendors to create a complete solution, which now enables this shopping centre to be proactive about security.

At the centre of the technology stack, an open-platform Video Management Software (VMS) solution from Milestone Systems powers a network of IP cameras, encoders and digital video recorders.

“Being an open-platform solution, the Milestone VMS supports the widest variety of cameras and other hardware, and also allows us to plug in the other solutions that we need in order to provide the absolute latest and most high-tech security solution possible in the market today,” said Darren Taylor, Managing Director at PMT Security.

One such integration is the shopping centre’s Facial Recognition (FR) solution, powered by Vix Vizion’s Imagus software.

The FR solution allows security administrators to automate parts of the monitoring process, by setting alerts and profiles on the system for certain individuals. The FR solution will recognise these people as they enter the store, pulling up a record of their misdemeanours, and automatically alert security personnel. Further to this, the Imagus system also recognises and tracks their associates, to add a further layer of security to the network.

“The Imagus FR solution uses Artificial Intelligence to pick out an individual in a crowded centre, then learn who they are known to enter the shops with. That way we are able to keep track of not just a noted person on the banned list, but any people that they associate with upon entering the premises, so we are able to stamp out further bad behaviour before it becomes a problem for our shoppers,” adds their security manager.

Fraser Larcombe of Vix Vizion explains further: “Facial Recognition technology can add benefits to security by not just identifying criminals, but also giving users the ability to look for unknown associates of that criminal, and finding people that may have been involved but weren’t originally known to the user. It empowers users to find links between suspected individuals and follow certain behaviours on a whole new level of investigation.”

The PMT Security solution uses the Imagus software, combined with the network of IP cameras within Milestone’s XProtect platform, to identify these repeat offenders and alert authorities that there has been a trespassing incident at the centre. However, there is scope to add more features to the solution in coming months.

“Deployments like this are at the very forefront of today’s video technology, but also opens up the possibility of more complementary technologies being added in the future. An open platform allows for a huge amount of functionality to be built into a security solution and, as we see in this case, essentially future-proofs the premises and the business. They can add the latest technologies as they become available and therefore continue to offer their customers the very best retail experience moving forward,” said Brett Hansen, Country Manager, Milestone Systems.

Data analysis, pedestrian heat-mapping, demographic profiling, time-and-space studies and special optimisation technology are all viable additions which can be built into a sophisticated retail video solution.

Larcombe from Vix Vizion goes on to add: “Facial “verification” can also help customers in say, a retail environment, by recognising a VIP shopper and creating a seamless experience. Imagine walking into your local retail bank branch to discuss a loan and finding all the paperwork ready for you at the desk, or walking into a coffee shop and using your face to get your regular order, with no waiting in line.”

Managers also cite the ease-of-use as a big factor that is making life easier at the shopping centre.

“We have got a lot more cameras than we did before, they are placed all around the centre now which is much better than it was before. However, despite having more devices with more data being recorded, it is actually quicker and easier to monitor and administer the cameras than it was previously. We can put say, four or five cameras on the one save rather than doing each one individually, and we can now just put the times in, export the files and we are done. It really is easy – honestly, you could train a monkey to do it!”

Return on investment

The PMT Security solution has enabled the shopping centre’s security team to curb offensive behavior and trespassing, making the security mission much more effective while saving the team a lot of time that was previously spent monitoring screens and manually inputting data. The number of individuals attempting to trespass on the property has dropped to ‘almost zero’ as a result of the investment.

PMT Security upgrades engineering services and remote support capability

PMT Security has upgraded the capabilities of its engineering team over the past twelve months, and is able to provide full remote support for a wide range of security and network deployments and solutions. The Melbourne-based integrator is also able to deploy and manage virtual solutions off-premises, saving customers time and reducing the total-cost-of-ownership for many security services.

“We have raised the bar significantly in recent times, and our ability to engineer, deploy and manage sophisticated and ultra-modern security services sets us apart from our competitors,” said Darren Taylor, Managing Director of PMT Security. “We have seen the industry evolve over the forty years we have been around and understand that simply delivering and installing boxes of equipment is no longer enough to keep customers safe.”

PMT Security have significantly increased the size and capabilities of their engineering department over the past twelve months, allowing customers better access to planning and design services up-front, and increasing the level of support and problem-solving post deployment.

The company cites a recent instance where a large Western Sydney council suffered a vendor hardware malfunction, and critical services were taken offline. The PMT Security engineering team, operating from offices in Sydney and Melbourne,  were able to provide a virtual work-around solution while the issue was being fixed, and reboot services with a minimum of data loss, time and effort.

“We can manage our solutions from anywhere, our engineers are both highly trained and equipped to handle complex problem-solving whenever and wherever they are required. We can monitor solutions and networks, provide patches and firmware updates, manage storage and data flow – and being able to do it remotely reduces the time it takes for our customers to get the support they require, as well as reducing the cost, in many cases, of sending technicians out to a site,” continues Darren Taylor.

PMT Security partners with a wide range of vendors to provide services including IP camera networks, video data analysis, preventive maintenance, public address systems, physical and logical access control and much more.

“We also have an advanced application that allows us to create a highly-realistic 3D image of an area, then plot the precise camera location for optimal coverage. This ensures there are no blind spots, we have the right pixel count for features like Facial Recognition (FR) and are making the absolute best use of the space in the most cost-effective manner,” continued Simon Vagg, lead engineer at PMT Security.

PMT’s engineering capabilities are helping the company to win more tenders across Australia, with services extending beyond the capability of many leading competitors.

“We have the ability to draft methodology plans, and carry out all work associated with a tender  -whereas many of our competitors need to rely on third parties to do the pre-staging for them. That way, we also have an intimate knowledge of the task once we win the contract, and can really hit the ground running,” continues Vagg.

PMT Security wins award at Axis Communications Partner Summit

Security integrators PMT Security have won the Partner of The Year award 2018 for the states of QLD & NT at Axis Communications’ Partner Summit for 2019, held at the Reef View Hotel on Hamilton Island.

The award symbolises PMT’s growth and strong presence in the state of Queensland and the Northern Territory, recognising the work done by the Queensland team in developing PMT’s sales, marketing and channel presence in those regions.

The event, which is significant in the Oceania region as a platform for introducing the latest developments in surveillance camera and related technologies, ran for three days and was attended by industry influencers and stakeholders including analysts IHS Markit and the Australian Information Security Association (AISA), as well as senior executives from Axis’ global headquarters in Sweden.

PMT Security was represented at the event by Kane Mason, General Manager of Retail and Shane Taylor, National Installations Manager.  The pair accepted the award on behalf of the company and networked with senior industry figures from the vendor side as well as colleagues and contemporaries from throughout the security industry.

“As always, this was a valuable experience and a great chance to connect with other members of our regional market. It is critical to our growth and mission statement that we stay at the absolute forefront of developing technologies, and coming to events such as this, hosted by one of the world’s biggest security vendors, is imperative to maintaining our position as an industry leader,” said Kane Mason.